Returns & Delivery Policy
Clear guidance on delivery times, courier contact, cancellations, returns, exchanges and replacement parts.
UK Delivery Information
Standard and special delivery are completed within 14 calendar days of your order. Delivery charges depend on your postcode and are shown at checkout before you pay.
You will receive an email or text message after placing your order and when your items are ready for dispatch. Our delivery team will contact you to arrange your delivery.
Please provide an up-to-date primary contact number and email address so delivery arrangements can be made.
If you need an urgent delivery or a particular date, please contact us before ordering. Expedited delivery is available in selected areas where shown at checkout; please confirm the available delivery date before choosing it.
Delivery Charges by Postcode Area
The following charges apply to standard or special bed delivery. The postcode area is the letter prefix at the start of your postcode.
| Postcode area | Delivery charge |
|---|---|
| AB | £125.00 |
| PO, BH, BN, PH, FK, KY, RH, SO | £44.99 |
| IV | £85.00 |
| BT (Northern Ireland) | £150.00 |
| DD | £64.99 |
| EX, PL | £70.00 |
| PA | £195.00 |
| TR | £74.99 |
| GU and all other served UK postcode areas | Free |
The free-delivery areas include London, Reading, Birmingham, Cardiff, Swansea, Glasgow and other served postcode areas not listed with a charge above. Please see the exclusions below.
Furniture Delivery Team
We use a specialist furniture carrier for over 95% of our deliveries. This helps ensure your goods arrive in excellent condition.
Your item will be delivered fully insured and exchanged free of charge in the rare event of delivery damage.
You should receive an email or text message from the delivery team shortly before delivery on the day itself, giving notice of arrival.
In rare cases, deliveries can be cancelled due to unforeseen circumstances. We are unable to compensate customers for cancelled delivery appointments.
Removal & Assembly Services
Old mattress removal and assembly services are available as selected on your order. All available service options are shown at the point of purchase.
Courier Service
Please look out for calls and emails from our couriers. Missed calls or unanswered emails may delay delivery, so please provide accurate contact information.
Our third-party courier will contact you before delivery to arrange an available slot. Please do not take time off work until you have received contact from the courier.
Courier delivery appointments are often arranged by phone and are usually all-day appointments. If you need an update or have not received your order within the confirmed 14-calendar-day delivery period, please contact our delivery team.
The same 14-calendar-day delivery period applies to the standard and special-delivery postcode areas listed above.
Deliveries are made to the communal door of your property. Couriers are not authorised to take items beyond this point. If a courier carries items further as a goodwill gesture, this is at the buyer's discretion and the company is not liable for risk to items beyond the communal door.
If an unforeseen disruption affects your arranged delivery, our delivery team will contact you with an update.
Delivery Coverage & Exceptions
Our UK delivery service includes England, Scotland, Wales and Northern Ireland. Regional charges are shown in the table above; Northern Ireland postcodes beginning BT are charged at £150.00.
We do not currently offer bed delivery to postcodes beginning KW or ZE, or to postcode districts KA27 or KA28.
We also do not currently offer bed delivery to Guernsey (GY), Jersey (JE) or the Isle of Man (IM). These destinations are outside the United Kingdom delivery service.
For other served island or remote postcodes, the postcode-area charges above apply. Enter your full postcode at checkout to see the available service and charge, or contact us before ordering if you need help confirming your address.
Cancellations & Returns
We take care in selecting our furniture and hope you will be pleased with your purchase. We offer a 14-day money-back guarantee from the day you receive your goods.
If you wish to return an item, we can arrange collection through our furniture delivery team. The collection cost will be deducted from your refund. Alternatively, you may arrange to return the item yourself.
Goods must be returned in their original packaging and in new condition. Goods that have been assembled cannot be returned. Goods that are not in their original packaging cannot be returned.
Refunds will be issued within 21 days of receipt of goods.
Once returned goods have been collected, please allow 2 to 4 working days for refund processing. A £55.00 collection charge applies unless agreed otherwise.
We comply with the Distance Selling Act 2000.
Cancellation & Return Charges
If you wish to cancel your order after it has been processed or once delivery has been booked, a return restock charge of £49.00 per bed may apply. The following scenarios may also apply per bed.
| Scenario | When It Applies | Charges |
|---|---|---|
| Scenario 1 | Goods have been delivered and remain packed in original packaging. | Collection charge £55.00 Restock charge £55.00 |
| Scenario 2 | Goods have been delivered, unpacked, then re-packed at ground level by the delivery company. | Collection charge £55.00 Restock charge £55.00 Packing charge £40.00 |
| Scenario 3 | Goods have been delivered, unpacked, then re-packed by the delivery company. | Collection charge £55.00 Restock charge £55.00 Packing charge £40.00 De-assembly charge £120.00 |
Exchanges & Replacements
If goods are received with parts missing, we will send replacement parts as soon as possible.
Please notify us within 48 hours of delivery if goods are damaged. We may not be able to exchange damaged items if reported later.
Photographic evidence may be required before damaged parts can be replaced.
If you wish to exchange your order, an exchange charge of up to £49 may be incurred.
Please call or email to check availability for next day delivery.
Please confirm delivery charges before placing your order, as delivery charges vary depending on postcode.
We do not share your details with any third party. Your mobile number and email address are protected under the Data Protection Act 1998.