Returns & Delivery Policy
Clear guidance on delivery times, courier contact, cancellations, returns, exchanges and replacement parts.
Delivery Information
You will receive an email or text message after placing your order and again as soon as the items are ready for dispatch. This is usually within 1 to 3 weeks.
Expedited delivery is available if you require the bed within 7 days. Please select this option at checkout where available.
Please provide an up-to-date primary contact number and email address so delivery arrangements can be made.
We carry most items to support quick delivery. On rare occasions, delivery can take up to 21 working days for special or bespoke items. Where this applies, our sales agents can advise you before the order progresses.
We currently keep over 95% of our range in stock. Extra deep ottoman bases can take up to 3 weeks for delivery, although we usually aim to deliver within 1 week.
If you require an item urgently or need delivery on a specific date, please contact our sales staff before placing your order.
Furniture Delivery Team
We use a specialist furniture carrier for over 95% of our deliveries. This helps ensure your goods arrive in excellent condition.
Your item will be delivered fully insured and exchanged free of charge in the rare event of delivery damage.
You should receive an email or text message from the delivery team shortly before delivery on the day itself, giving notice of arrival.
In rare cases, deliveries can be cancelled due to unforeseen circumstances. We are unable to compensate customers for cancelled delivery appointments.
Removal & Assembly Services
Old mattress removal and assembly services are available as selected on your order. All available service options are shown at the point of purchase.
Courier Service
Delivery is free and fast to most parts of the UK, although delivery may take longer for some items and areas.
Please look out for calls and emails from our couriers. Missed calls or unanswered emails may delay delivery, so please provide accurate contact information.
Our third-party courier will contact you before delivery to arrange an available slot. Please do not take time off work until you have received contact from the courier.
Courier delivery appointments are often arranged by phone and are usually all-day appointments. Please wait 7 to 14 working days from your order date before contacting us for courier updates.
Deliveries to the following postcode areas can take 7 to 21 days and may incur an additional delivery charge: PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW and BT.
Deliveries are made to the communal door of your property. Couriers are not authorised to take items beyond this point. If a courier carries items further as a goodwill gesture, this is at the buyer’s discretion and the company is not liable for risk to items beyond the communal door.
Delivery times may vary during festive periods and national holidays. Please contact our delivery team for more information.
Offshore Locations
All deliveries to offshore islands are sent uninsured and liability remains with the buyer.
At present, due to this liability, we do not deliver to offshore locations, including the Channel Islands.
The current cost to the Channel Islands is +£350.00. Please call us for more information before placing an order.
Cancellations & Returns
We take care in selecting our furniture and hope you will be pleased with your purchase. We offer a 14-day money-back guarantee from the day you receive your goods.
If you wish to return an item, we can arrange collection through our furniture delivery team. The collection cost will be deducted from your refund. Alternatively, you may arrange to return the item yourself.
Goods must be returned in their original packaging and in new condition. Goods that have been assembled cannot be returned. Goods that are not in their original packaging cannot be returned.
Refunds will be issued within 21 days of receipt of goods.
Once returned goods have been collected, please allow 2 to 4 working days for refund processing. A £55.00 collection charge applies unless agreed otherwise.
We comply with the Distance Selling Act 2000.
Cancellation & Return Charges
If you wish to cancel your order after it has been processed or once delivery has been booked, a return restock charge of £49.00 per bed may apply. The following scenarios may also apply per bed.
| Scenario | When It Applies | Charges |
|---|---|---|
| Scenario 1 | Goods have been delivered and remain packed in original packaging. | Collection charge £55.00 Restock charge £55.00 |
| Scenario 2 | Goods have been delivered, unpacked, then re-packed at ground level by the delivery company. | Collection charge £55.00 Restock charge £55.00 Packing charge £40.00 |
| Scenario 3 | Goods have been delivered, unpacked, then re-packed by the delivery company. | Collection charge £55.00 Restock charge £55.00 Packing charge £40.00 De-assembly charge £120.00 |
Exchanges & Replacements
If goods are received with parts missing, we will send replacement parts as soon as possible.
Please notify us within 48 hours of delivery if goods are damaged. We may not be able to exchange damaged items if reported later.
Photographic evidence may be required before damaged parts can be replaced.
If you wish to exchange your order, an exchange charge of up to £49 may be incurred.
Please call or email to check availability for next day delivery.
Please confirm delivery charges before placing your order, as delivery charges vary depending on postcode.
We do not share your details with any third party. Your mobile number and email address are protected under the Data Protection Act 1998.