Bed selection and ordering were fairly straightforward - slight issue when buying an ottoman base, you need to check weight of mattress and upgrade gas struts if necessary. Mattress weight is not listed on website so had to make separate enquiry before order could be placed. Very prompt service and super pleased with bed and mattress.

High quality purchase, delivered in a timely fashion and very helpful delivery drivers.

The bedframes as beautifully build Delivery was flawless

Delivered under two weeks. I was kept informed on delivery times regularly.

Excellent experience. Great job. Delivery was on time. Guys who came to assemble really knew their job well and were extremely helpful.

Comfy bed with lots of storage. Delivered promptly and installed in upstairs bedroom by polite and helpful delivery team.

Great experience from start to finish exactly what i wanted. One of the gliders was slightly out of line when fitted but worked out perfectly as i didn't want a headboard and it stopped the bed rubbing the wall. Would definitely use this company again.

Good experience with you guys and very happy with the bed and mattress thank you

Great service love the bed excellent quaility no complains delivered with care and on time Highly recommended company

Ordered but hadn't had confirmation email. Rang the no on the website but mailbox was full. Must admit I thought 'oh no' Then 30 mins later Adam called and reassured that my bed was ready and due to be collected by courier later that week. From there everything went wonderfully smooth. The bed came and I was apprehensive about the build but it is beautiful. Just what I ordered and wanted. The bed is sturdy and stylish. The only negative I would leave is that there were no fitting instructions. Wasn't a problem as I'd had a similar king size bed in our main bedroom from Another supplier so fortunate knew how to bolt on. It is very simple.

All round good quality and service.

Ordered a super king bed from these guys spot on service delivered all the way to Sutton - Surrey, they used ACME Couriers really a great company kept me informed on my delivery status and time slot. They told me 3 weeks but I got my bed after 12 days., from start to finish. The bed is really well made no corners cut quality all the way! Highly recommended company!

The quality of the ottoman bed is excellent indeed. However, 2 pistons were missing. Contacted the company right after receiving the bed and they promised to mail them to me, but nothing had received after a week. I had to contact them the 2nd time to resolve the issue.

Great experience, bed was very well packed and looks great, fantastic price too.. would recommend

I purchased online in January 2023 and was cautious not seeing the item before buying. I had nothing to worry about. It was exactly as pictured on the website and delivered exceptionally well wrapped Having had the bed for a few months now I’m so pleased with it. I ordered the extra deep storage model and am so pleased with the amount of storage it offers. Compared to previous ottoman storage beds I’ve had previously, this stores so much and is very solid built. I’m so pleased, I’ve now ordered a second bed for my spare room!

Bought a 4ft ottoman + mattress., design your own bed, Delivered in 2 half weeks as expected and described. Am pleased with the product, arrived well wrapped up in plasitc with protective corners. I gave 4stars as the delivery crew seemed in a hurry, whilst pleasant, the pistons were not tight enough, indeed 1 piston came off while the crew were present as I wanted to test it before they left, good job I did, however, 2 days later another piston came off. I got a neighbour to tighten them up further as I couldnt manage myself. The mattress is lovely but did not have handles, and I queried this with Oman, I wasn't sure if it was because it was a 4ft. This isn't a huge issue with me, and left it with him. Oman was helpful and engaged well with me on phone. BTW. The crew told me they do not take any cash on delivery, I had paid in full from ordering. I will be ordering another bed soon. Thankyou to oman and his colleague. Mel

I order a custom bed. The product is alright for the price. Sturdy good quality. Not sure if the base of the storage space is going to last but time will tell. The colour is slightly brighter than I excepted but I did not order a sample so have that in mind. At the same time it is still really pretty. There is no email confirmation of the order which initially got me worried and at time I struggled to get hold of someone on the phone. I did get call backs so again not too bad but also not ideal. Overall I would buy again from here.

It is difficult to find a side opening ottoman, with a solid base and in a white fabric at a good price. I found my ideal bed at SoSoftbeds. Stupidly, I forgot to put the discount code in - so don't do that guys! I was able to pay a deposit only, with the remaining money to be paid on delivery (via email - it's very easy). I gave 4 stars as I found it hard to contact the company by phone and when I tried via email, initially it took a while to reply. I feel this company has great products and are very busy - hence response time can be a little slower than expected. Aside from this I am happy with my purchase, happy with the delivery company (who my order was past onto), who contacted me via text and have the ability to ring up during office hours or email if you needed to change the delivery date. The delivery men contacted me 40 mins before (pretty good as it was first thing in the morning) and delivered to my chosen room, on the first floor, swiftly and politely. I would recommend SoSoftBeds for those who want to bespoke their bed needs. Just don't panic if you don't get an immediate response, the company are busy and do get back to you.

I’m delighted with my new king size ottoman divan and 70” headboard

Great bed. Quick turnaround time and easy delivery.

Bed came as displayed. Easy to assemble as well

After placing the order, I had some requests, and I was able to get support from them whenever I needed. They have always been helpful and patient. Thank you Umar for helping me, and solving my requests.

Sent fabric samples quickly, and they were of good quality.

The bed is comfortable and was easy to put together. The delivery service was efficient.

Very helpful, good prices, nice Ottoman single beds ordered two with headboards, and a king size for our bed.

Bed is a lovely, and comfy with side opening and plenty of space. Team are fantastic at answering the phone and responding to any questions Cheers

Having toured the bed shops looking for an Ottoman divan rather than a bed with headboard, I knew what I was looking for. Lifting hand slots rather than loops which look insecure, as well as upgradable pistons for my very heavy mattress. So pleased with my new bed. It’s upgraded on every option and still cheaper than I had seen. Quality is excellent and service fast and efficient. My only comment would be ease of payment if you put a deposit down. Wish I had paid in full, as I paid before it arrived anyway. Definitely recommended. My sons both have shop bought ottoman beds which cost more and are inferior quality.

Delivery was within two weeks of ordering , amazing service from staff when I phoned for advice and delivery staff pleasant when it was delivered . Would definitely recommend this company and buy again from them

Bed looks and works as expected. I don’t think divan beds are the most beautiful but went for it due to the large amount of ottoman storage (we opted for extra height storage base) and have to say, this is great. We’ve put loads of stuff in there already (ski clothes/ helmets/ suitcases, bedding etc) and still not full! Would recommend to anyone needing storage.

Fantastic bed, well made, very sturdy and super easy to attach pistons and clips (10 mins). I had the extra storage option and wow, it stores so much stuff. My sister commented how much better mine was than her Ikea one. My one and only gripe is it was delivered at one minute past seven A.M ....bit of a culture shock for me being active at that time in the morning lol. But I suppose someone has to take the first slot.

My son was after extra storage in his room and the answer was clearly an ottoman bed, however, there wasn't as much storage underneath a regular bed as he needed. After searching online we came across the company and they had the perfect solution, extra deep storage and reinforced for all his books and paperwork. Delivery was fast and efficient, The bed was easy to put together. I have since replaced the pistons as his mattress was heavier than we realised and the ones supplied were struggling with the weight of that plus bedding etc. but you can upgrade during the build process if realised earlier! Would definitely recommend and we are already considering replacing our king size with the same as it looks so smart.

Good quality and on time delivery, big storage space which is exactly as what we are looking for. Very nice service during the whole purchasing. Will definitely recommend to friends.

Great service with a top quality ottoman bed. Helpful phone line with a speedy delivery. Couldn’t ask for better. Thank yo

Every time I contacted the company, they were so helpful and friendly and very professional Also the bed in the storage box are amazing

Lovely super deep bed base. Loads of storage, we have got 3 times the amount in compared to a standard bed base. Delivery damaged it but was compensated and resolved. It’s a great base and has transformed the room.

I recently the 15 shades of grey bed from from Sosoftbeds. The service I had to start with was great, I made contact via WhatsApp and my queries were answered and I offered some swatches to help me make my decision. I thought this was great as I had seen that these weren't free. Unfortunately, I didn't receive these, but I was happy to pay so ordered some myself before making my decision. These arrived very quickly and I was able to order my bed soon after. The process of ordering is really easy and with a discount code I was happy with my order and received confirmation straight away. I had seen that lead times were 2-4 weeks so didn't expect to hear anything from Sosoftbeds until then. In fact, I didn't actually receive any more contact from them. The initial emails said that I had to pay cash on delivery to the delivery driver. I thought this was odd, but multiple.emaiks said this same thing so I went with it. I received contact from the courier 2 days before to confirm my delivery date, then the delivery slot and an up to date time followed. When the bed arrived I was told that I couldn't pay cash. The delivery company were great and tried to sort this for me but, alas, they said they couldn't take payment and would have to take the bed back. Having disposed of my old bed, I frantically checked my emails, confirming that it said 'CASH ON DELIVERY'. I tried repeatedly to contact Sosoftbeds, but no reply. After multiple calls I finally got hold of someone, who told me 'you can't pay cash, I have sent you a payment link' and laughed about it. This was unprofessional, at the time this was a tense situation as it was looking like I was going to have to sleep on the floor. The payment adn't been sent before, and if it had I wouldn't have taken a large amount of cash out the bank. Thankfully, I was able to pay on a card, but imagine this could cause others a bigger problem. The bed itself I am really happy with. A couple of minor details, such as the holes for the headboard and base don't line up perfectly, and one of the sides of the ottoman is depressed slightly at the bottom. However, this is more than liveable as it's not seen, and the bed looks and feels great. It has made me realise how bad my previous bed was. Overall, a great bed for the money, communication isnt great after purchase but having seen other reviews this wasn't a shock. I would use the company again as the product is great, and I now know, despite the email it's NOT cash on delivery

I ordered online but I had a couple of questions. When I phoned they were very helpful. The bed was delivered on time. Very good quality for the price. I am very pleased with the purchase and would recommend them.

I was looking for a really deep storage ottoman bed and So Soft were the only ones who did one that suited. I was a bit concerned about the reviews so I spoke to them on WhatsApp and they were super helpful so I decided to give them a try. The bed arrived yesterday and it's great! It's very sturdy and really easy to lift up. I wasn't sure about a couple things when trying to assemble it but they answered the phone straight away and advised me. Delivery was no hassle. Guys brought it straight in to the room. All round a positive buying experience. Very happy with my purchase.

Really great service from start to finish. From my initial enquiry to the delivery team that brought the bed to me, it was all first class. I was able to use my own bespoke legs on the bed and have the cost of the originals removed from my order with ease. I was sent fabric samples within 2 days and the actual bed took only a couple of weeks to arrive. The bed is fantastic and was easy to assemble the couple of screws I had to attach for the hydraulic lifts. It works exactly as it should and looks like a really high quality bed. All my communications were answered really quickly and I thought it was amazing that I could place the order, just by paying a deposit - only paying the balance upon delivery. I couldn't fault Sosoftbeds! :-)

Ordered my bespoke bed after receiving swatches to choose fabric! Contact was easy and reassuring. Ottoman bed base came with 2 efficient careful delivery men. 20 mins later was in position and secure. Exceeded my expectations it is just perfect,great quality. Great company Thankyou