Your Order Journey

From checkout to delivery, here is how your bed moves through confirmation, production, quality checks and specialist delivery.

Order ConfirmedYour order details are received and reviewed before production begins.

Made With CareFrames, fabrics and options are prepared by the workshop team.

Quality CheckedYour bed is checked and packaged before collection by our delivery team.

Delivery ArrangedYou receive contact before delivery so a suitable slot can be confirmed.

How Your Order Progresses

Place Your Order

Complete checkout and receive confirmation that your order has been placed successfully.

Instant confirmation

Workshop Preparation

Your chosen size, fabric and options are reviewed before your bed is prepared for production.

Usually within 1 week

Quality & Packaging

The order is checked, protected and prepared for safe transport before dispatch.

Usually 2 to 3 days

Delivery To You

Our delivery team or courier contacts you before arrival and brings your order to your property.

Usually within 1 week

Expedited Delivery Available

If you need your bed sooner, expedited delivery may be available on selected items. Choose the option at checkout where shown, or contact us before ordering if you need a specific date.

Priority HandlingYour order is reviewed quickly so dispatch options can be confirmed.

Stock CheckAvailable items can move faster where the size and fabric are already in stock.

Faster TimelineSelected orders may be delivered within 7 days where available.

Delivery UpdatesYou will receive delivery contact before arrival where applicable.

Detailed Timeline Breakdown

1. Order Processing

Your order confirmation, payment and selected options are checked before fulfilment begins.

2. Material Preparation

Fabrics, frames and components are allocated according to your selected product options.

3. Frame Preparation

Your bed frame and base components are prepared for the final build and finish.

4. Upholstery & Finishing

Your selected fabric is applied and the visible finish is checked for consistency.

5. Quality Inspection

The order is checked before packaging so it can leave us in the best possible condition.

6. Delivery Coordination

The delivery team or courier contacts you before delivery to confirm the available slot.

Delivery times can vary by product, postcode, stock availability, bespoke options, national holidays and courier coverage. Please contact us before ordering if you need an item urgently or require delivery on a specific date.