Frequently Asked Questions

How does the electric lift mechanism work?

The electric lift mechanism uses a powerful motor activated by a wireless remote control. Simply press the button, and the motor smoothly raises the mattress and base to provide full access to the storage compartment beneath. The system includes safety features and emergency lowering controls for complete peace of mind.

What happens if there's a power cut?

Our heavy-duty electric ottoman bed includes an emergency lowering control feature. This allows you to manually lower the bed even during power failures, ensuring you always have access to your storage and can use your bed safely.

How much weight can the storage area hold?

Each half of the ottoman base can hold up to 80kg when weight is evenly distributed. This provides generous capacity for bedding, clothing, shoes, and other household items while maintaining the integrity and performance of the lift mechanism.

Is the motor quiet?

Yes, the electric motor is designed for quiet operation. You'll hear a gentle hum during lifting and lowering, but it's specifically engineered to minimize noise disturbance. The smooth operation won't wake sleeping partners or disturb your household.

What mattresses are compatible?

Our heavy-duty electric ottoman bed is compatible with all standard UK mattress sizes and types, including memory foam, pocket sprung, orthopedic, and hybrid mattresses. The system can accommodate mattresses up to 80kg in weight and from 15cm to 35cm in depth.

Can I customize the storage depth?

Yes! We offer three storage depth options: Standard 26cm (631-897 litres), Extra Deep 33cm (801-1,138 litres), and Super Deep 39cm (947-1,345 litres for Super King). Choose the depth that best suits your storage needs. All base heights exclude castors/glides (add approximately 5cm) and lid height (add approximately 7cm). Contact our team to discuss your specific requirements and bedroom configuration.

How long does installation take?

Professional installation typically takes 45-60 minutes. Our expert team will assemble the bed, set up the electric mechanism, test all functions, and show you how to operate the system safely. DIY assembly is also possible with included instructions.

What's included in the warranty?

Our comprehensive 2-year manufacturer warranty covers the electric motor, remote control system, gas struts, hinges, and structural components. This provides complete peace of mind that your investment is protected. See our warranty page for full details.

Is the linen fabric easy to clean?

Yes, the 100% linen fabric upholstery is durable and relatively easy to maintain. For regular care, vacuum using an upholstery attachment. For spot cleaning, use a damp cloth with mild detergent. The natural linen is breathable and resistant to common household marks.

Why choose 100% linen over other fabrics?

100% natural linen offers superior properties verified by textile industry experts. Linen is 2-3 times stronger than cotton, has naturally porous fibres for exceptional breathability, and dries significantly faster. It's naturally anti-bacterial (once used for medical bandages) and becomes softer over time while maintaining strength. According to leading textile suppliers, linen is considered a luxury fabric due to the laborious production process and manual craftsmanship required. It's sustainable (zero waste production from flax plants), biodegradable, and has been cultivated for over 6,000 years. These properties make linen the premium choice for luxury beds and a genuine investment in natural, eco-friendly furniture.

Does the linen upholstery soften with use?

Yes! This is one of the beautiful qualities of 100% pure linen. While already comfortable from day one, natural linen fibers relax and soften with use and washing, becoming even more luxurious over time. Unlike synthetic materials that wear out, linen actually improves with age while maintaining its durability and strength.

Is 100% linen suitable for allergy sufferers?

Absolutely! 100% natural linen has hypoallergenic and antibacterial properties, making it ideal for those with allergies or sensitive skin. Unlike synthetic fabrics that can trap allergens and dust mites, linen's natural fibers resist bacteria and don't harbor allergens, creating a healthier sleep environment for your entire family.

Can I add a headboard?

Absolutely! Our electric ottoman beds are compatible with our full range of headboards. You can choose from upholstered, winged, floor-standing, or bespoke designs to complete your bedroom look. Headboards can be purchased separately and easily attached.

Care & Maintenance Guide